Shipping Terms & Conditions

 

These Shipping Terms & Conditions ("Shipping Terms") outline the policies and procedures related to the shipping, delivery, and handling of orders placed on Tamralok ("we," "us," or "our"). By purchasing from our website www.tamralok.com
,you agree to comply with the policies detailed below.

 

1. Business Information:

 

Business Name: Tamralok

Nature of Business: Copper, Brass, Bronze Utensils & Handcrafted Items

Establishment Year: 2025

Business Address: 556 Kasba Peth, Jayant Heights, Flat No. 203, In Front of Kasba Metro Station, Pune, India

Email: atharvwadke2000@gmail.com

Phone: 7378618825

Website: www.tamralok.com

 

2. Eligibility:

To place an order on our website, customers must be 18 years or older and must create an account for order tracking and purchase-related communication.

 

3. Shipping Options:

We offer the following shipping services:

Standard Shipping.

Expedited Shipping.

International Shipping.

Shipping method availability may vary depending on your location and order type.

 

4. Processing Time:

Orders are typically processed and dispatched within 1–3 business days after successful payment.

Customised items may require additional processing time; the estimated delivery timeframe will be communicated during purchase.

 

5. Premium Packaging Assurance

All Tamralok products are packed using premium-grade protective packaging, including cushion layers, multi-layer bubble wrapping, tamper-proof sealing, and a premium Tamralok-branded box.
This ensures that every copper, brass, and bronze item reaches the customer safely and without any damage.
 

6. Shipping Period:

Estimated delivery time for standard and expedited shipping within India is:

5 to 10 days

International shipping times vary depending on the destination country, customs clearance, and local delivery processes.

 

7. Shipping Charges:

Shipping charges are calculated at checkout based on:

Delivery location.

Package weight and size.

Selected shipping method.

Any additional customs duties, import taxes, or handling fees for international orders must be borne by the customer.

 

8. Order Tracking:

Customers can track their orders through their Tamralok account after dispatch.

A tracking ID and courier details will be provided to your registered email or phone number.

 

9. Address Accuracy:

Customers are responsible for providing a valid and complete shipping address.

Tamralok is not responsible for delays or non-delivery due to incorrect or incomplete address details.

If an order is returned due to an incorrect address, reshipping charges may apply.

 

10. Delivery Attempts:

Couriers will attempt to deliver the package multiple times. If unsuccessful due to the customer's unavailability:

The package may be returned to us.

Reshipping will only occur after payment of additional shipping fees by the customer.

 

11. Damaged, Lost, or Missing Packages Damaged Items:

If your order arrives damaged:

Notify us within 48 hours of delivery at atharvwadke2000@gmail.com
 with photos/videos of the damage.

We will assess the issue and assist with a replacement or return (as applicable).

Lost or Missing Packages:

If your package is marked delivered but you haven’t received it, you must report it within 72 hours.

We will coordinate with the courier for investigation.

Resolutions depend on the courier’s final report.

 

12. International Shipping Terms:

For international orders:

Delivery timelines vary by country.

Customs inspections may cause delays beyond our estimated shipping window.

Customers are responsible for any customs fees, import duties, or local taxes imposed by their country.

 

13. Returns Due to Delivery Issues:

If a package is undeliverable and returned to us, customers may request:

Reshipment (additional shipping fees apply), or

Refund (excluding shipping charges)

Refer to our Return Policy for more details.

 

14. Return & Refund Policy:

Returns accepted within 30 days for unopened and unused items.

Refunds are issued to the original payment method within 5 to 15 days after approval.

For full details, please refer to our Return & Refund Policy page.

 

15. Governing Law:

All shipping-related matters are governed by the laws of Pune, India.

 

16. Dispute Resolution:

Any disputes arising from shipping or delivery will be handled under the jurisdiction of Pune, through negotiation or formal legal processes as required.

 

17. Changes to Shipping Terms:

Tamralok reserves the right to update or modify these Shipping Terms at any time. Changes become effective upon posting on our website. Customers are encouraged to review these terms periodically.

 

18. Contact Us:

For shipping inquiries, assistance, or support, please reach out:

Address: 556 Kasba Peth, Jayant Heights, Flat No. 203, In Front of Kasba Metro Station, Pune, India

Email: atharvwadke2000@gmail.com

Phone: 7378618825

Website: www.tamralok.com