Terms & Conditions
 

These Terms & Conditions (“Terms”) govern the use of Tamralok's website and services. By accessing or using our website, purchasing products, or interacting with us in any way, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please refrain from using our website or services.

 

1. Introduction

Tamralok, established in 2025, specializes in handcrafted copper, brass, and bronze utensils, kitchen items, showpieces, antiques, miniatures, customized items, and more. Our goal is to provide our customers with premium quality, authentic products inspired by Indian craftsmanship.

Business Name: Tamralok

Establishment Year: 2025
Business Address: 556 Kasba Peth, Jayant Heights, Flat No. 203, In Front of Kasba Metro Station, Pune, India
Website URL: www.tamralok.com

Email: atharvwadke2000@gmail.com

Phone/Mobile: 7378618825

 

2. Age Restrictions

By using our website and services, you confirm that you are at least 18 years old. If you are under 18, you may use our website only with the involvement of a parent or guardian.

3. Account Creation

To make a purchase or track orders on Tamralok, you are required to create an account. During account creation, you will be asked to provide certain personal information, including but not limited to your name, address, phone number, and email address. You agree to provide accurate, current, and complete information when creating an account and using our website. You are responsible for maintaining the confidentiality of your account credentials.

4. Products and Pricing

• We offer a variety of products, including kitchen items, showpieces, antiques, miniatures, and customized items.
• All product descriptions, pricing, and availability are subject to change without notice. We make every effort to ensure the accuracy of product information but cannot guarantee that product details are always complete or error-free.
• Prices are listed in INR (Indian Rupees) unless otherwise stated.

5. Packaging Quality

All Tamralok products are shipped using premium, durable, and damage-resistant packaging.
Every package is quality-checked before dispatch to ensure maximum protection and to maintain Tamralok’s high delivery standards

6. Orders and Payment

• Payment Methods: We accept payments via Credit/Debit Cards and UPI (Unified Payments Interface).
• By placing an order on our website, you are submitting an offer to purchase the selected items, which is subject to acceptance by us.
• We reserve the right to refuse or cancel any order at our sole discretion for reasons such as incorrect payment information, product availability, or suspicion of fraud.

7. Shipping and Delivery

• Shipping Options: We offer Standard Shipping, Expedited Shipping, and International Shipping.
• Shipping Period: The estimated delivery time for domestic orders is between 5 to 10 days. International orders may take longer depending on the destination.
• Shipping fees will be calculated at checkout based on your location and chosen shipping method.

8. Returns and Refunds

• Return Policy: Returns are accepted within 30 days of receiving your order, provided the items are unopened and in their original condition. Custom items are non-returnable unless damaged or defective.
• Refund Method: Refunds will be processed to the original payment method.
• Refund Period: Refunds will be issued within 5 to 15 days from the date of return approval.

9. Account and Security

• You are responsible for maintaining the confidentiality of your account and password, and for all activities under your account.
• You agree to notify us immediately if you suspect any unauthorized access to your account.
• Tamralok reserves the right to suspend or terminate your account if we suspect misuse or violation of our Terms.

10. Limitation of Liability

• Tamralok will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services.
• We are not responsible for any damage to your computer, mobile device, or other property resulting from accessing our website.

11. Governing Law

These Terms will be governed by and construed in accordance with the laws of Pune, India. Any disputes related to these Terms will be resolved in the appropriate courts located in Pune.

12. Dispute Resolution

In the event of a dispute, both parties agree to first attempt to resolve the issue amicably. If the dispute cannot be resolved informally, it will be resolved through binding arbitration in Pune, India, under the applicable laws.

13. Changes to Terms & Conditions

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the revised version will be effective as of the date posted. We encourage you to periodically review this page to stay informed about any updates.

14. Contact Us

If you have any questions regarding these Terms & Conditions or need assistance, please contact us at:

Email: atharvwadke2000@gmail.com

Phone: 7378618825

Website: www.tamralok.com

By accessing or using Tamralok’s website and services, you acknowledge that you have read, understood, and agree to abide by these Terms & Conditions.